About Us

Accreditation

SPANCO Attains ISO 9001:2008 and Progresses to ISO 9001:2015 Accreditation

In a resounding display of professionalism and operational excellence, SPANCO has achieved the esteemed ISO 9001:2008 certification for its exceptional fleet repair and maintenance services. This noteworthy accomplishment was subsequently elevated as SPANCO transitioned to the ISO 9001:2015 standard, further affirming the organisation’s steadfast dedication to ensuring top-tier quality. Back in 2004, SPANCO proudly became a member of the Australasian Fleet Management Association (AFMA), a testament to its unwavering commitment to adhering to globally-recognized benchmarks and optimal methodologies. This membership has facilitated SPANCO’s alignment with international norms and industry best practices.

What sets us apart is the rigorous training and endorsement that our service advisors and technicians have garnered from none other than Proton Edar and Honda. This recognition stands as a testament to their adeptness and unwavering adherence to prescribed standards. Moreover, a significant milestone was achieved in 2018 when SPANCO secured the SLDN certification, a testament to the organisation’s earnest engagement in contributing to national progress and development. This accreditation underlines SPANCO’s proactive role in the nation’s growth journey.

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Our international accreditations and affiliations serve as integral enablers for us to perpetually evaluate and enhance our proficiencies, services, protocols, and the information technology underpinning our fleet management systems. These capabilities are visibly exemplified below:

Procurement

Each vehicle will undergo rigorous quality tests prior to being handed over to our valued customers, ensuring the utmost standard.
New vehicle orders are ensured to reach customers within a span of 60 days from the date of the initial Vehicle Order. Following the conclusion of the Lease End Date, replacement vehicles are promptly furnished to users.

Service

The servicing procedures are executed with utmost efficiency, guaranteeing completion within a timeframe not exceeding (twelve) 12 hours from the point of dispatch to our repair and maintenance facilities.
Maintaining operational vigour, an impressive 98% of all SPANCO vehicles are poised to remain readily available on the road, with a mere 2% confined to workshops for essential service or repair.
For moments of unforeseen adversity such as breakdowns, accidents, theft, or any exigent scenarios involving a SPANCO vehicle, a 24-hour toll-free helpline stands ready to offer immediate assistance. In such occurrences, our dedicated team not only guides individuals through the requisite steps but also dispatches a swift-response breakdown unit (where applicable) or liaises with the nearest authorised service centre to ensure prompt resolution.
In emergency situations, the responsive breakdown team commits to reaching the site within a commendable timeframe of 45 minutes from the instant the emergency call is routed to our Call Centre, provided the location falls within a 50km radius of the nearest service centre.
We have thoughtfully implemented a Standby Vehicle (SV) program for instances where vehicles necessitate servicing or repair. Eligible clients can access this provision, subject to certain conditions and availability parameters we have carefully outlined.

Our proactive approach includes preemptive replacement of worn components, be it tires, batteries, water pumps, timing belts, or any other parts that could potentially lead to a disruptive breakdown. This strategic measure substantially contributes to bolstering and sustaining a vehicle’s dependability on the road.

During our comprehensive evaluations, we conscientiously recommend vehicle replacement if any operational issues or technical deficiencies are detected, reinforcing our commitment to maintaining the highest standards.
Our meticulous evaluation spans across both the vehicles themselves and the service centres supporting them. While vehicles undergo a thorough assessment of their physical condition and overall performance, our service centres undergo a stringent audit based on the ‘4M’ parameters: manpower, material, method, and machine. This holistic approach ensures our entire ecosystem is primed for delivering exceptional service.
Our meticulous evaluation spans across both the vehicles themselves and the service centres supporting them. While vehicles undergo a thorough assessment of their physical condition and overall performance, our service centres undergo a stringent audit based on the ‘4M’ parameters: manpower, material, method, and machine. This holistic approach ensures our entire ecosystem is primed for delivering exceptional service.